Kant, Shashi, Mittal, Shashank ORCID: https://orcid.org/0009-0007-8643-4350 and Kumar, Pawan (2026) Applications of Sentiment Analysis on Customer Service by Mediation of Market Research in the Horn of Africa. In: Understanding AI Decisions, Computer Vision, and Management Analytics. IGI Global Scientific Publishing, Hershey, pp. 27-48. ISBN 9798369383292

Kant, Shashi, Jio, Wako, Singh, Rituraj ORCID: https://orcid.org/0009-0008-0452-9303 and Kumar, Pawan (2026) Strategic leadership effect on adoption of e-governance by mediation of digital literacy organizational culture in Ethiopia public service sector. In: Digital transformation, leadership, and human-centered public management. IGI Global Scientific Publishing, Hershey, pp. 359-384. ISBN 9798260002483

Sharma, Vikki, Jio, Wako, Kant, Shashi, Mittal, Shashank ORCID: https://orcid.org/0000-0002-9734-2933, Kumar, Pawan and Manual, Antoniammal (2026) Entrepreneurial Leadership Effect on Participatory Governance Through Change-Oriented Organizational Culture:. In: Boosting Dynamic Capacity for SMEs in Volatile Environments:. IGI Global Scientific Publishing, Hershey, pp. 69-98. ISBN 9798337360553

Kant, Shashi, Kumar, Pawan, Mittal, Shashank ORCID: https://orcid.org/0000-0002-9734-2933 and Ananth, Thompson Xavier (2026) Green Supply Chain Influence on Sustainable Consumption Through Responsible Production in Circular Economy:. In: Advancing Sustainable Production and Consumption in the Technology-Driven Circular Economy:. IGI Global Scientific Publishing, Hershey, pp. 255-282. ISBN 9798337373775

Kant, Shashi, Singh, Rituraj ORCID: https://orcid.org/0009-0008-0452-9303, Kumar, Pawan and Muthuraman, Maheswaran (2025) Marketing Influence and Supply Chain Integration in Emerging Markets for Maximizing Operational Efficiency in Horn of Africa. In: Maximizing Operational Efficiency at the Intersection of Supply Chain Management and Marketing:. IGI Global Scientific Publishing, Hershey, pp. 101-128. ISBN 9798337331119

Singh, Rituraj ORCID: https://orcid.org/0009-0008-0452-9303, Muthuraman, Maheswaran, Kant, Shashi, Kumar, Pawan and Kuselar, Ramasamy (2025) Supply Chain Strategy: Effect on Logistic Operational Efficiency Through Supply Chain Integration in the Coffee Industry of Gedeo Zone, Ethiopia. In: Maximizing Operational Efficiency at the Intersection of Supply Chain Management and Marketing:. IGI Global Scientific Publishing, Hershey, pp. 209-232. ISBN 9798337331119