Integrating Marketing Strategies With TQM Strategies for Enhancing Client Experience in Ethiopia

Shukla, Ashok Kumar ORCID: https://orcid.org/0009-0002-9351-2875, Kant, Shashi ORCID: https://orcid.org/0000-0003-4722-5736, Mittal, Shashank ORCID: https://orcid.org/0009-0007-8643-4350 and Singh, Gurpreet ORCID: https://orcid.org/0009-0002-8578-853X (2026) Integrating Marketing Strategies With TQM Strategies for Enhancing Client Experience in Ethiopia. In: Marketing Strategies for Total Quality Management in Hospitality Excellence. IGI Global Scientific Publishing, pp. 151-178. ISBN 9798369386101

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Abstract

The integration of marketing strategies and Total Quality Management (TQM) strategies holds immense potential for enhancing client experience in Ethiopia. A sample of 400 participants, including marketing professionals, quality management experts, and business leaders, was surveyed to understand the key factors influencing the alignment of marketing and TQM strategies, the embracing of organizational agility, and their collective impact on client experience in Ethiopia. Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) were conducted to identify the underlying dimensions of marketing strategies, TQM strategies, organizational agility, and client experience. The Kaiser-Meyer-Olkin (KMO) measure of sampling adequacy. Structural Equation Modeling (SEM) was then employed to examine the mediating role. The findings of this study provide valuable insights into how the strategic integration of marketing and TQM strategies can enhance client experience through the cultivation of organizational agility.

Item Type: Book Section
Uncontrolled Keywords: Marketing Strategies | TQM | Client Experience | Ethiopia
Subjects: Social Sciences and humanities > Business, Management and Accounting > Marketing
Divisions: Jindal Global Business School
Depositing User: Mr. Arjun Dinesh
Date Deposited: 31 Mar 2026 10:57
Last Modified: 31 Mar 2026 10:57
Official URL: https://doi.org/10.4018/979-8-3693-8608-8.ch007
URI: https://pure.jgu.edu.in/id/eprint/11081

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