Banerjee, Shubhomoy, Ganguly, Anirban and Sarkar, Biswajit
(2025)
FOMO and green service purchase intentions : a stimulus-organism-response perspective.
International Journal of Retail & Distribution Management.
pp. 1-16.
ISSN 0959-0552
(In Press)
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Abstract
Purpose – The study examines green service purchase intentions(GSPIs) of Indian consumersthrough the lens of the stimulus-organism-response (S-O-R) framework. The study considers environmental concern and green word of mouth (GWoM) as stimuli, fear of missing out (FOMO) as the organism and GSPIs as the response.
Design/methodology/approach – Using a cross-sectional survey design, the study uses a structural equation modelling approach to analyse 320 responses collected from the Indian consumers.
Findings – GWoM and environmental concern influenced FOMO and GSPI. FOMO mediated the relationship between environmental concern, GWoM and GSPIs.
Originality/value – This study exhibits the pivotal role of FOMO – both as a driver and a mediator of GSPIs – and establishesit as a driver ofsocially desirable behaviour, thereby making the study novel. The study also tries to evaluate FOMO as the organism, driven by novel stimuli, thereby advancing the literature on S-O-R theory
Item Type: | Article |
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Keywords: | Green service purchase intentions (GSPI) | Stimulus-organism-response (S-O-R) theory | Fear of missing out (FOMO) | Green word of mouth (GWoM) | Environmental concern | India |
Subjects: | Social Sciences and humanities > Business, Management and Accounting > Accounting Social Sciences and humanities > Business, Management and Accounting > Marketing |
JGU School/Centre: | Jindal Global Business School |
Depositing User: | Mr. Luckey Pathan |
Date Deposited: | 14 Jul 2025 11:07 |
Last Modified: | 14 Jul 2025 11:07 |
Official URL: | https://www.emerald.com/insight/content/doi/10.110... |
URI: | https://pure.jgu.edu.in/id/eprint/9840 |
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