FOMO and green service purchase intentions : a stimulus-organism-response perspective

Banerjee, Shubhomoy, Ganguly, Anirban and Sarkar, Biswajit (2025) FOMO and green service purchase intentions : a stimulus-organism-response perspective. International Journal of Retail & Distribution Management. pp. 1-16. ISSN 0959-0552 (In Press)

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Abstract

Purpose – The study examines green service purchase intentions(GSPIs) of Indian consumersthrough the lens of the stimulus-organism-response (S-O-R) framework. The study considers environmental concern and green word of mouth (GWoM) as stimuli, fear of missing out (FOMO) as the organism and GSPIs as the response.

Design/methodology/approach – Using a cross-sectional survey design, the study uses a structural equation modelling approach to analyse 320 responses collected from the Indian consumers.

Findings – GWoM and environmental concern influenced FOMO and GSPI. FOMO mediated the relationship between environmental concern, GWoM and GSPIs.

Originality/value – This study exhibits the pivotal role of FOMO – both as a driver and a mediator of GSPIs – and establishesit as a driver ofsocially desirable behaviour, thereby making the study novel. The study also tries to evaluate FOMO as the organism, driven by novel stimuli, thereby advancing the literature on S-O-R theory

Item Type: Article
Keywords: Green service purchase intentions (GSPI) | Stimulus-organism-response (S-O-R) theory | Fear of missing out (FOMO) | Green word of mouth (GWoM) | Environmental concern | India
Subjects: Social Sciences and humanities > Business, Management and Accounting > Accounting
Social Sciences and humanities > Business, Management and Accounting > Marketing
JGU School/Centre: Jindal Global Business School
Depositing User: Mr. Luckey Pathan
Date Deposited: 14 Jul 2025 11:07
Last Modified: 14 Jul 2025 11:07
Official URL: https://www.emerald.com/insight/content/doi/10.110...
URI: https://pure.jgu.edu.in/id/eprint/9840

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