Navigating the metaverse: New frontiers in human resource management

Kukreja, Priyam and Pandey, Jatin (2024) Navigating the metaverse: New frontiers in human resource management. In: A Research Agenda For Tourism, Hospitality And The Metaverse. Elgar Online, pp. 39-54. ISBN 9781035328222

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Abstract

This chapter explores the transformative capabilities of the Metaverse and its profound implications for human resource management (HRM) practices within the hospitality and tourism industry. Specifically, it elaborates on how the Metaverse can realign and reshape essential HR functions, encompassing talent acquisition, development, and retention. With its immersive technologies, virtual connections, and cross realities, the Metaverse holds the power to revolutionise the way we work and manage people. This chapter also recognises the importance of addressing various challenges that may surface while adopting the Metaverse in hospitality and tourism organisations. As such, it highlights the need for researchers to uncover these ethical considerations, such as issues of accessibility, justice, and biases, to aid managers in navigating the complexities of this novel technological landscape. The chapter discusses how important theoretical frameworks evolve due to the introduction of the Metaverse and outlines critical future research areas in HRM, providing a roadmap for hospitality and tourism researchers to extend inquiry in this area.

Item Type: Book Section
Keywords: Metaverse | Human resource management | Virtual reality | Talent acquisition and retention | Tourism and hospitality
Subjects: Social Sciences and humanities > Business, Management and Accounting > Human Resource Management
Physical, Life and Health Sciences > Computer Science
Social Sciences and humanities > Social Sciences > Social Sciences (General)
JGU School/Centre: Jindal Global Business School
Depositing User: Dharmveer Modi
Date Deposited: 10 Mar 2025 11:15
Last Modified: 10 Mar 2025 11:15
Official URL: https://doi.org/10.4337/9781035328222.00008
URI: https://pure.jgu.edu.in/id/eprint/9224

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