Online retailing and the metaverse: Addressing stakeholder impediments in e-commerce

Kashyap, Abhishek, Shukla, Om Ji, Kumar, Rupesh, Alam, Md Mahmudul and Oberoi, Sarbjit Singh (2024) Online retailing and the metaverse: Addressing stakeholder impediments in e-commerce. Journal of Retailing and Consumer Services, 84: 104171. ISSN 0969-6989

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Abstract

Most of the previous studies have captured opportunities rather than challenges associated with the metaverse in online retailing. Therefore, the present study explores and prioritizes the key metaverse adoption impediments (MAIs) from a stakeholder perspective. A total of sixteen MAIs in online retailing were identified from the stakeholder perspective. The study employs advanced Fuzzy-Delphi (F-Delphi) and fuzzy-WINGS (F-WINGS) methodologies to prioritize MAIs, for which experts with diverse backgrounds were chosen. Consumer-related MAIs, i.e., lack of awareness and privacy concerns, were found to have higher priority as compared to the other MAIs. This study theoretically contributes to the literature by not only identifying MAIs in online retailing but also prioritizing these from a perspective of multiple stakeholder lens. This study will also benefit practitioners in overcoming multi-stakeholder-based MAIs and harnessing the potential of metaverse to provide immersive experiences.

Item Type: Article
Keywords: Metaverse Adoption Impediments (MAIs) | Online Retailing | Fuzzy-Delphi (F-Delphi) Methodology | Stakeholder Perspective | Privacy Concerns
Subjects: Social Sciences and humanities > Business, Management and Accounting > Management of Technology and Innovation
Social Sciences and humanities > Business, Management and Accounting > Marketing
Social Sciences and humanities > Social Sciences > Social Sciences (General)
JGU School/Centre: Jindal Global Business School
Depositing User: Dharmveer Modi
Date Deposited: 06 Dec 2024 09:22
Last Modified: 06 Dec 2024 09:22
Official URL: https://doi.org/10.1016/j.jretconser.2024.104171
URI: https://pure.jgu.edu.in/id/eprint/8862

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