Sangwan, Vaishali and Maity, Moutusy (2024) Consumer embarrassment: A systematic literature review and research agenda. International Journal of Consumer Studies, 48 (2). ISSN 1470-6423
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Abstract
Embarrassment plays a crucial role in shaping the consumer landscape by influencing perceptions, choices, and experiences. In a marketplace, customers get embarrassed when personally implicated in transgressions, and also vicariously, while observing the predicament of others. Vicarious embarrassment, though ubiquitous and detrimental for firms, has received limited attention in marketing scholarship. This article offers a comprehensive review of consumers' personal and vicarious embarrassment by incorporating content and bibliometric analysis methodologies. The bibliometric study comprises a review of 203 articles published from 1900 to 2022. Techniques of citation analysis and co‐citation analysis reveal the prominent authors, journals, and articles and trace the intellectual structures of thoughts contributing to the domain. Additionally, social network analysis delineates the centrality features of the leading studies in the consumer embarrassment domain. Further, the article provides a comprehensive content analysis of 109 studies relevant to the purchase and consumption contexts. A review of the extant findings on major theoretical perspectives, triggers, coping strategies, moderators, and desirable and adverse outcomes of personal and vicarious embarrassment is presented. The article offers actionable future research directions for theoretical advancement of the phenomenon of consumer embarrassment. This research will assist firms and marketers in understanding and mitigating the aversive outcomes of embarrassment.
Item Type: | Article |
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Keywords: | Consumers Embarrassment | Bibliometric study | 1900 to 2022 | |
Subjects: | Social Sciences and humanities > Business, Management and Accounting > Business and International Management Social Sciences and humanities > Business, Management and Accounting > Marketing Social Sciences and humanities > Business, Management and Accounting > Organizational Behaviour |
JGU School/Centre: | Jindal Global Business School |
Depositing User: | Subhajit Bhattacharjee |
Date Deposited: | 19 Mar 2024 15:28 |
Last Modified: | 25 Mar 2024 11:04 |
Official URL: | https://doi.org/10.1111/ijcs.13035 |
URI: | https://pure.jgu.edu.in/id/eprint/7485 |
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