Jebarajakirthy, Charles, Saha, Victor, Goyal, Praveen and Mani, Venkatesh (2022) How do value co-creation and e-engagement enhance e-commerce consumer repurchase intention?: An empirical analysis. Journal of Global Information Management, 30 (5). pp. 1-23. ISSN 10627375
Saha2022.pdf - Published Version
Available under License Creative Commons Attribution.
Download (1MB) | Preview
Abstract
This study develops an integrated model to investigate how value co-creation, driven by positively-valanced e-engagement, enhances repurchase intention among e-commence consumers. Applying the tenets of UTAUT, this study also examines the moderating role of technology adoption in the association between e-engagement and value co-creation in the e-commerce context. Data were collected via 411 surveys completed by e-commerce consumers in India. Data analysis was done using PLS structural equation modelling. Results show that value co-creation, driven by positively-valanced e-engagement, enhances repurchase intention among e-commerce consumers, while, technology adoption moderates the association between positively-valanced e-engagement and value co-creation. The findings also reveal that consumption values, such as utilitarian and hedonic values, mediate the effects of value co-creation on repurchase intention among e-commerce consumers.
Item Type: | Article |
---|---|
Keywords: | Consumption values | E-commerce | E-engagement | Technology adoption | Value co-creation |
Subjects: | Social Sciences and humanities > Business, Management and Accounting > Strategy and Management Social Sciences and humanities > Business, Management and Accounting > Management of Technology and Innovation Social Sciences and humanities > Business, Management and Accounting > Marketing |
JGU School/Centre: | Jindal Global Business School |
Depositing User: | Mr. Syed Anas |
Date Deposited: | 23 Apr 2022 04:31 |
Last Modified: | 23 Apr 2022 04:31 |
Official URL: | https://doi.org/10.4018/JGIM.290369 |
URI: | https://pure.jgu.edu.in/id/eprint/2579 |
Downloads
Downloads per month over past year