Consumer-brand relations: An investigation into the concept of brand hate

Garg, Ruchi, Chikkara, Ritu, Suman, Himanshu, Pande, Shashan, Sharan, Rahul and Panda, Tapan Kumar (2019) Consumer-brand relations: An investigation into the concept of brand hate. In: Global Branding: Breakthroughs in Research and Practice. IGI Global, Hershey, PA, pp. 656-667. ISBN 9781522592839

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Abstract

This research adapted Stemberg's (2003) triangular theory of hate to explore consumer brand relationships. Authors discussed that the protean character of Consumer brand relations (CBRs) in negative way has not been explored by prior conceptualizations in consumer research. The study conceptual scheme, in conformity with Stemberg's theory, was centred on the view that three psychological processes such as motivation, cognition, and emotion interact in several combinations to govern the nature of consumers' relations with brands. Authors' conceptualized eight kinds of CBRs by considering every combination of the three underlying psychological components. Authors have adopted the scale of hate from interpersonal relationship literature and tested it in context of consumer brand relationship. The managerial and theoretical implications, limitations, and future research directions are discussed in detail.

Item Type: Book Section
Keywords: Consumer brand relationships | CBRs
Subjects: Social Sciences and humanities > Business, Management and Accounting > Marketing
Social Sciences and humanities > Business, Management and Accounting > Organizational Behaviour
JGU School/Centre: Jindal Global Business School
Depositing User: Mr. Syed Anas
Date Deposited: 14 Mar 2022 07:56
Last Modified: 14 Mar 2022 07:56
Official URL: https://doi.org/10.4018/978-1-5225-9282-2.ch032
URI: https://pure.jgu.edu.in/id/eprint/1604

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