Influence of online brand community factors on customer brand engagement: mediating role of collective psychological ownership

Lohan, Amanish ORCID: https://orcid.org/0000-0003-4882-3586 and Saharan, Akash ORCID: https://orcid.org/0000-0002-7782-912X (2026) Influence of online brand community factors on customer brand engagement: mediating role of collective psychological ownership. International Journal of Electronic Marketing and Retailing, 18 (1). pp. 88-109. Inderscience Enterprises Ltd . ISSN 1741-1025 Available at: https://www.inderscience.com/info/inarticle.php?ar...

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Abstract

This study aims to investigate the influence of factors of online brand communities (OBC) on customer brand engagement (CBE). Specifically, this study examines the role of community related factors including OBC experience, community relationship investment (CRI) and self-congruity (SC) on CBE towards the brand. It examines the role of collective psychological ownership (CPO) as a mediator between antecedents of CBE. Using social exchange theory, a conceptual research model is developed and empirically tested through structural equation modelling using cross-sectional data of 251 members of online brand community. PLS-SEM was used for analysis. Results suggest that community related factors influence an individual's CBE towards the brand, which also leads to higher brand equity. Findings also reveal that CPO strengthens the relationship between community related factors and CBE. In addition, the study shows the importance of CPO in predicting CBE. This study allows marketers to navigate through OBCs and design promotion strategies by creating meaningful experiences for the members. It also provides marketers with the tools to create a framework tapping into the collective will of the community.

Item Type: Article
Uncontrolled Keywords: Collective psychological ownership | Community relationship investment | Customer engagement | Online brand communities | Self-congruity | Structural equation modelling
Subjects: Social Sciences and humanities > Business, Management and Accounting > Marketing
Social Sciences and humanities > Business, Management and Accounting > Organizational Behaviour
Vol/Issue no. published date: July 2026
Depositing User: Mr. Syed Anas Ali
Date Deposited: 28 Jul 2026 06:24
Last Modified: 10 Aug 2026 09:55
Official URL: https://www.inderscience.com/info/inarticle.php?ar...
URI: https://pure.jgu.edu.in/id/eprint/12114

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