Trust in the Platform City: Negotiating respectability and information asymmetry on Taxi Platforms in Delhi

Mazumdar, Anurag (2025) Trust in the Platform City: Negotiating respectability and information asymmetry on Taxi Platforms in Delhi. Geoforum, 167. ISSN 0016-7185

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Abstract

This article illustrates how Delhi’s ground-up alternatives to digital taxi platforms, which I call “platforms of trust,” privilege the trustworthiness of middle-class passengers over taxi drivers in a city with deep social inequalities. Based on fieldwork with taxi drivers and passengers in Delhi, I highlight two ethnographic narratives that suggest why, despite unmaking dominant platform narratives, platform alternatives remain emplaced in classed and gendered devaluation of gig workers. First, alternative platforms complicate the boundary work of taxi drivers vis-à-vis Delhi’s 'notorious' autorickshaw culture. Second, alternative taxi platforms do not address how trust cultures in Delhi are enmeshed in asymmetries of information and power between drivers and passengers. I argue that platforms of trust remain abstracted from the power dynamics of trust formation and reinforce the technological optimism that threats from the urban underclass must be countered through digital platforms.

Item Type: Article
Subjects: Social Sciences and humanities > Social Sciences > Anthropology
Social Sciences and humanities > Social Sciences > Behavioral Studies
Social Sciences and humanities > Social Sciences > Cultural Studies
JGU School/Centre: Jindal School of Liberal Arts & Humanities
Depositing User: Mr. Gautam Kumar
Date Deposited: 21 Nov 2025 12:07
Last Modified: 21 Nov 2025 12:15
Official URL: https://doi.org/10.1016/j.geoforum.2025.104437
URI: https://pure.jgu.edu.in/id/eprint/10390

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