Items where Author is "Shabnam, Saadia"
Article
Shabnam, Saadia, Roy, Sanjit K., Roten, Yonathan Silvain, Singh, Gaganpreet
ORCID: https://orcid.org/0000-0002-2807-2511, Suh, Taewon and Li, Hairong
(2026)
Transformative phygital service research (TPSR): an agenda for future research.
Journal of Services Marketing.
ISSN 0887-6045
(In Press)
Roy, Sanjit K., Singh, Gaganpreet, Hollebeek, Linda D., Shabnam, Saadia, Japutra, Arnold, van Doorn, Sebastian, Ray, Subhasis and Appio, Francesco Paolo (2024) Smart service value: Conceptualization, scale development, and validation in the retailing context. Technovation, 137. ISSN 0166-4972
Roy, Sanjit K., Singh, Gaganpreet, Gruner, Richard L., Dey, Bidit L., Shabnam, Saadia, Muhammad, Syed Sardar and Quaddus, Mohammed (2023) Relationship quality in customer-service robot interactions in Industry 5.0: An analysis of value recipes. Information systems frontiers : a journal of research and innovation. ISSN 1572-9419 | 1387-3326 (In Press)
Roy, Sanjit K., Singh, Gaganpreet and Shabnam, Saadia (2021) Modelling customer engagement behaviour in smart retailing. Australasian Journal of Information Systems, 25. pp. 1-30. ISSN 14498618
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