Bansal, Chandni ORCID: https://orcid.org/0000-0003-1193-5648, Pandey, Krishan Kumar ORCID: https://orcid.org/0000-0002-4685-4007, Goel, Rajni and Sharma, Anuj ORCID: https://orcid.org/0000-0001-6602-9285 (2026) Driving Continuous Usage Intention of AI Banking Chatbots. Journal of Computer Information Systems. pp. 1-21. ISSN 0887-4417

Bansal, Chandni, Pandey, Krishan Kumar, Goel, Rajni and Sharma, Anuj (2025) A PLS-SEM mediation analysis of factors influencing the adoption intention of banking chatbots. Issues in Information Systems, 26. ISSN 1529-7314

Bansal, Chandni, Pandey, Krishan Kumar, Goel, Rajni and Sharma, Anuj (2024) Analysis of barriers to AI banking chatbot adoption in India: An ISM and MICMAC approach. Issues In Information Systems, 25 (4). pp. 417-441. ISSN 1529-7314

Bansal, Chandni, Pandey, Krishan Kumar, Goel, Rajni, Sharma, Anuj and Jangirala, Srinivas (2023) Artificial intelligence (AI) bias impacts: Classification framework for effective mitigation. Issues in Information Systems, 24 (4). pp. 367-389. ISSN 1529-7314