Yadav, Rohit, Singh, Sandeep Kumar, Luu, Thi Minh Ngoc and Najeeb, Ali (2025) RPA in Banking and Finance. In: Intelligent Robotic Process Automation: Development, Vulnerability and Applications. IGI Global Scientific Publishing. ISBN 9798369343661
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Abstract
Robotic Process Automation has revolutionized the banking and finance industry by automating routine, time-consuming tasks, thus increasing efficiency, accuracy, and adherence to regulatory requirements. The chapter then discusses the RPA functionalities in numerous financial processes, such as transaction monitoring, customer onboarding, and reporting towards regulatory compliance, along with the essential benefits-such as savings, reduced errors, and scalability. It further elucidates the interfacing of RPA with other advanced technologies, AI, and ML, for predicting a future of hyper-automation and more customer-centric solutions. The chapter further delineates the problems in the implementations of RPA, such as interfacing RPA with legacy systems, issues with data security, and employee adaptation. In banking and finance, RPA will be much more pronounced in deeper automation capabilities, more fluid customer experiences, and a hybrid human-robot workforce. The ever-growing reliance on RPA will make its users stand out against the increasingly digital financial environment.
Item Type: | Book Section |
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Subjects: | Social Sciences and humanities > Business, Management and Accounting > Accounting Social Sciences and humanities > Business, Management and Accounting > Management of Technology and Innovation |
JGU School/Centre: | Jindal Global Business School |
Depositing User: | Mr. Gautam Kumar |
Date Deposited: | 09 Jul 2025 10:12 |
Last Modified: | 09 Jul 2025 10:12 |
Official URL: | https://www.igi-global.com/chapter/rpa-in-banking-... |
URI: | https://pure.jgu.edu.in/id/eprint/9811 |
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