Generative AI as a Tool for RPA

Mittal, Shashank and -, Rohit (2025) Generative AI as a Tool for RPA. In: Intelligent Robotic Process Automation: Development, Vulnerability and Applications. IGI Global, pp. 133-154. ISBN 9798369343654

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Abstract

This chapter delves deeper into the inclusion of generative AI in RPA and the transformative possibility it brings regarding business operation. Issues of companies pertaining to the operational dimension and their evolution from being rule-based to AI-powered systems will also be discussed. This part of the chapter will focus on how generative AI can transform decision-making processes through a better quality of decision making support and generate content, which would prove to be an instrumental aspect for application in future scenarios. Additionally, the chapter elaborates on other significant advantages of this integration - efficiency and adaptability - as well as describes some challenges and limitations for organizations, including ethical concerns and those workers displaced by this new trend. The future RPA trends driven by generative AI - namely, hyper-automation and cognitive automation - are also explored in the book.

Item Type: Book Section
Subjects: Social Sciences and humanities > Business, Management and Accounting > Management of Technology and Innovation
Physical, Life and Health Sciences > Computer Science
JGU School/Centre: Jindal Global Business School
Depositing User: Mr. Luckey Pathan
Date Deposited: 08 Jul 2025 07:48
Last Modified: 08 Jul 2025 07:48
Official URL: https://www.igi-global.com/chapter/generative-ai-a...
URI: https://pure.jgu.edu.in/id/eprint/9790

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