Natural Language Processing for Capability Enhancement of RPA

Yadav, Mohit, Choudhury, Tanupriya, Chandel, Ajay and Quttainah, Majdi Anwar (2025) Natural Language Processing for Capability Enhancement of RPA. In: Intelligent Robotic Process Automation: Development, Vulnerability and Applications. IGI Global, pp. 257-281. ISBN 9798369343654

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Abstract

This chapter elaborates on how NLP pushes RPA to tasks beyond rule-based activities, to areas involving complex processing such as document analysis, real-time decision-making, automation of customer services, etc. Key areas of enhancement pertain to the integration of sentiment analysis, chatbots, and intelligent extraction of data. Technical challenges and general implications of such integration are also covered in the chapter, like infrastructure requirements, avoiding biases, and responsible deployment. Changes in the workforce and equitable access to technology are two examples of managerial and social impacts. Understanding the potential and limitations of NLP-enhanced RPA will position an organization strategically to employ such technologies and optimize their operations toward innovation.

Item Type: Book Section
Subjects: Social Sciences and humanities > Business, Management and Accounting > Management of Technology and Innovation
Physical, Life and Health Sciences > Computer Science
JGU School/Centre: Jindal Global Business School
Depositing User: Mr. Luckey Pathan
Date Deposited: 06 Jul 2025 08:10
Last Modified: 06 Jul 2025 08:10
Official URL: https://www.igi-global.com/chapter/natural-languag...
URI: https://pure.jgu.edu.in/id/eprint/9764

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