Why do few Organizations Succeed while Others Fail? Impact of Organizational Capabilities and Barriers on Digital Government Transformation

Mukhopadhyay, Sandip, Chauhan, Sumedha, Bhattacharyya, Subhajit, Upadhyay, Parijat and Sinha, Shekhar Kumar (2025) Why do few Organizations Succeed while Others Fail? Impact of Organizational Capabilities and Barriers on Digital Government Transformation. Information Systems Frontiers, 27 (1). pp. 1-19. ISSN 1572-9419

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Abstract

Government and public sector organizations focus on inclusiveness, transparency, security, and efectiveness. However, amid the ongoing deregulation and competition with private sectors, there are compulsions to leverage digital technologies for improving economic performance and customer satisfaction. In the above context, little is known about the role played by organizational capabilities in technology-led transformation of government. We employ SEM technique to validate our conceptual model that investigates the role of organizational capabilities on the degree of digitalization in the government organization and data for the same was collected from 196 government ofcials with relevant experience. The study found that efective digital strategy formulation increases employee digital capabilities and positively impacts digitalization in government. Vendor management capability is observed to mediate the relationship between digital strategy and digitalization in government while employee digital capability has an indirect impact through vendor management. Cultural and organizational barriers do not dampen the relationship between vendor management and digitalization in government. Our results integrate the dynamic capability framework with developments in digital transformation and technology sourcing literature

Item Type: Article
Keywords: Digital government transformation | Employee digital capabilities | Digital strategy | India.
Subjects: Physical, Life and Health Sciences > Computer Science
Social Sciences and humanities > Social Sciences > Planning and Development
Social Sciences and humanities > Social Sciences > Development
JGU School/Centre: Jindal Global Business School
Depositing User: Mr Luckey Pathan
Date Deposited: 05 May 2025 18:59
Last Modified: 05 May 2025 19:17
Official URL: https://doi.org/10.1007/s10796-025-10603-4
URI: https://pure.jgu.edu.in/id/eprint/9451

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