Role of emotions in the interaction between humans and artificial agents

Mehra, Richa Kapoor and Fernando, Asha Nimali (2024) Role of emotions in the interaction between humans and artificial agents. In: Humanizing Technology With Emotional Intelligence. IGI Global, pp. 349-360. ISBN 9798369370131

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Abstract

In this era of technological advancement, the once-clear distinction between human intelligence and artificial intelligence is becoming blurred. From Google's search engine to Alexa, artificial intelligence has captured many aspects of our lives. With the involvement of robots and artificial intelligence in our lives, one needs to ponder upon the implications of human-robot interactions and understand artificial intelligence better as robots are becoming a significant part of our living and working alongside humans, especially in the health care domain. This gaining dependability of humans on robots poses a question: can such a ‘care Bot' really care without having genuine emotions? Can we distinguish between robots and humans? Can human interaction with robots be the same as human-human interaction? The concept that weaves humans together is the concept of 'trust'; does this concept prevail in human-robot relationships? Can the active participation of robots in society make them social robots? Can we call them social robots?

Item Type: Book Section
Keywords: Human-Robot Interaction | Artificial Intelligence | Social Robots | Trust in AI | Care Robots
Subjects: Social Sciences and humanities > Psychology > Social Psychology
Social Sciences and humanities > Social Sciences > Social Sciences (General)
JGU School/Centre: Jindal Global Business School
Depositing User: Dharmveer Modi
Date Deposited: 06 Jan 2025 08:15
Last Modified: 06 Jan 2025 08:15
Official URL: https://doi.org/10.4018/979-8-3693-7011-7.ch017
URI: https://pure.jgu.edu.in/id/eprint/8952

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