Your rights in Rasrang: Banquet halls cannot arbitrarily confiscate the entire booking amount

Pathak, Gaurav (2024) Your rights in Rasrang: Banquet halls cannot arbitrarily confiscate the entire booking amount. Dainik Bhaskar.

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Abstract

The growing wedding season brings an increase in bookings for banquet halls, but issues such as booking cancellations, poor services, or unhygienic food can sometimes arise, creating disputes between consumers and operators. Governed by the Consumer Protection Act, 2019, consumers are entitled to specific rights to ensure fair treatment. Cases like Prem Singh vs. Resort Rio and Ram Mangal Sanskriti Bhawan v. Anand Koli highlight important principles regarding the forfeiture of booking amounts, refunds, and compensation for service deficiencies. If there is a booking cancellation or a service issue such as food contamination, banquet hall operators must adhere to clear communication and refund policies. Consumers have the right to claim compensation, including interest and mental agony, and can seek redressal from consumer forums. This paper discusses the rights of consumers in banquet hall bookings, offering a guide on how to approach consumer commissions and the documentation necessary for successful claims.

Item Type: Article in News Papers and Magazine
Keywords: Consumer Protection Act, 2019 | Banquet hall bookings | Refund policies | Service deficiency | Consumer compensation
Subjects: Social Sciences and humanities > Social Sciences > Social Sciences (General)
Social Sciences and humanities > Social Sciences > Law and Legal Studies
JGU School/Centre: Jindal Global Law School
Depositing User: Arjun Dinesh
Date Deposited: 24 Dec 2024 04:12
Last Modified: 24 Dec 2024 04:12
Official URL: https://www.bhaskar.com/magazine/rasrang/news/banq...
URI: https://pure.jgu.edu.in/id/eprint/8905

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