Factors influencing trust in e-government services: A meta-analytic review

Gupta, Parul and Chauhan, Sumedha (2024) Factors influencing trust in e-government services: A meta-analytic review. In: 2024 Tenth International Conference on eDemocracy & eGovernment (ICEDEG), Lucerne, Switzerland.

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Abstract

Although several factors affecting citizens’ trust in electronic government (e-govt) services have been identified in prior studies, the literature provides mixed findings of these relationships. One likely reason may be the impact of culture, which is considered to be a critical factor in the acceptance of any technology-based phenomenon like e-govt. This study performed a meta-analysis of 80 quantitative studies to examine the relationships between trust in e-govt and potential influencing factors. Furthermore, we analyzed the moderating influence of culture on these relationships. The results indicated statistically significant relationships between a majority of the factors and trust in e-govt, except for a few. Our results indicated that technology factors are strong predictors of citizens’ trust in e-govt services. Policy-makers must note that citizens cannot use e-govt systems until the digital divide is bridged and security and privacy risks are appropriately addressed.

Item Type: Conference or Workshop Item (Paper)
Keywords: e-government services | trust | citizens | culture | meta analysis
Subjects: Social Sciences and humanities > Social Sciences > Social Sciences (General)
Social Sciences and humanities > Social Sciences > Political Science
Social Sciences and humanities > Social Sciences > Public Administration
JGU School/Centre: Jindal Global Business School
Depositing User: Dharmveer Modi
Date Deposited: 27 Nov 2024 16:44
Last Modified: 27 Nov 2024 16:44
Official URL: https://doi.org/10.1109/ICEDEG61611.2024.10702083
URI: https://pure.jgu.edu.in/id/eprint/8829

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