Explainable AI in business: Trends & future scope

Sharma, Swati (2024) Explainable AI in business: Trends & future scope. AIP Conference Proceedings, 3209 (1). ISSN 0094-243X

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Abstract

Use of AI tools in business decisions and operations are inevitable but such AI tools are not easy to understand for users. Hence, limitation of understanding employed AI tools due to its complex functionality to derive at desired result has given scope of explainable AI (XAI). The present study attempts to identify the role, insight, implication, and future scope of using XAI in business by exploring existing literature on this theme. The study employs SPAR-4-SLR method of literature review for bibliometric analysis. Year-wise, Author-wise, Citation- wise, Country-wise, Source-wise and keywords-wise listing is the parameter to conduct present study. This study provides insights on trends and future scope of Explainable AI in business. It can be concluded that explainable Artificial Intelligence in business is not limited to core business operation i.e., production, finance, marketing, human resource etc. only but has substantially expanded to other domains related to business e.g., supply chain finance, sustainability, ESG investment, industry 4.0 etc. The ethical issues related to AI like transparency, privacy, accountability and fairness, and regulation of XAI are also promising research topics for further exploration.

Item Type: Article
Keywords: Artificial intelligence | Ethics in science | Industry | Scholarly publishing | Review
Subjects: Social Sciences and humanities > Decision Sciences > Information Systems and Management
Physical, Life and Health Sciences > Computer Science
Social Sciences and humanities > Social Sciences > Social Sciences (General)
JGU School/Centre: Jindal Global Business School
Depositing User: Dharmveer Modi
Date Deposited: 16 Oct 2024 13:27
Last Modified: 16 Oct 2024 13:27
Official URL: https://doi.org/10.1063/5.0227789
URI: https://pure.jgu.edu.in/id/eprint/8636

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