Trust, risk, privacy and security in e-Government use: Insights from a MASEM analysis

Gupta, Parul, Hooda, Apeksha, Jeyaraj, Anand, Seddon, Jonathan J.M. and Dwivedi, Yogesh K. (2024) Trust, risk, privacy and security in e-Government use: Insights from a MASEM analysis. Information Systems Frontiers. ISSN 1387-3326 (In Press)

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Abstract

Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.

Item Type: Article
Keywords: E-government Trust | Perceived Privacy and Security | Perceived risk | Trust in Internet | Trust in Government
Subjects: Physical, Life and Health Sciences > Computer Science
Physical, Life and Health Sciences > Engineering and Technology
JGU School/Centre: Jindal Global Business School
Depositing User: Subhajit Bhattacharjee
Date Deposited: 10 Jun 2024 06:15
Last Modified: 10 Jun 2024 06:15
Official URL: https://doi.org/10.1007/s10796-024-10497-8
URI: https://pure.jgu.edu.in/id/eprint/7907

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