Emotional intelligence : A foundation of business management

Mehra, Richa Kapoor (2023) Emotional intelligence : A foundation of business management. In: Leveraging AI and emotional intelligence in contemporary business organizations. IGI Global Publishing, pp. 43-59. ISBN 9798369319024

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Abstract

Since time inception the problem of self-knowledge has been the fundamental matter of concern in ancient philosophy. We have a sense of belief that we all know our emotions. This belief gives rise to a number of questions- Do we know our emotions all the time? Are we aware of the emotions of others? Is there any connection between emotion identification and decision making? To answer these questions, one has to unpack the notion of emotional intelligence. This chapter intends to express 5S approach to emotional intelligence as the foundation to business management. These 5S refers to self-awareness, self-management, self-kindness, social awareness, and social skills/social management. Moving further, the emphasis will be on the notion of spirituality as a means to attain the 5S, to excel in emotional intelligence. Our emotions guide our actions and words; thus, significantly assist us in taking appropriate decisions, which as a result, helps us in managing business efficiently and effectively.

Item Type: Book Section
Keywords: Emotional intelligence | 5S approach
Subjects: Social Sciences and humanities > Social Sciences > Social Sciences (General)
Social Sciences and humanities > Social Sciences > Sociology
JGU School/Centre: Jindal Global Business School
Depositing User: Subhajit Bhattacharjee
Date Deposited: 29 May 2024 14:59
Last Modified: 29 May 2024 14:59
Official URL: https://doi.org/10.4018/979-8-3693-1902-4.ch003
URI: https://pure.jgu.edu.in/id/eprint/7850

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