Exploring the role of artificial intelligence for luxury hotel brands

Mishra, Udgam, Jayawardena, Nirma Sadamali and Thaichon, Park (2024) Exploring the role of artificial intelligence for luxury hotel brands. In: Technology and luxury hospitality : AI, Blockchain and the metaverse. Routledge, London, pp. 278-294. ISBN 9781003488248

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Abstract

The purpose of this chapter is to present the findings of a qualitative case study conducted in Europe that explores the factors affecting artificial intelligence (AI) for luxury hotel brands. Section 1 provides an overview of luxury hotel brands and the importance of AI for them. Section 2 presents a brief literature review of how luxury brands are utilizing AI and the real-world applications of technology in the luxury hotel sector in several European countries. Section 3 discusses the research methodology, since this study will be a qualitative analysis based on a case study of two European luxury hotels. Further, Sections 4 and 5 demonstrate the thematic findings and managerial implications of this study, respectively. The findings of this study provide marketers and policymakers with some key understandings of different business strategies to be used in promoting luxury hotels using AI.

Item Type: Book Section
Keywords: Artificial intelligence (AI) | Luxury hotel brands
Subjects: Social Sciences and humanities > Social Sciences > Social Sciences (General)
JGU School/Centre: Jindal Global Business School
Depositing User: Subhajit Bhattacharjee
Date Deposited: 21 May 2024 16:52
Last Modified: 26 Jun 2024 09:45
Official URL: https://doi.org/10.4324/9781003488248-19
URI: https://pure.jgu.edu.in/id/eprint/7798

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