In this reflective article, I explore and share my personal journey through the nuances of mental health care, focusing on the indispensable role of warmth and empathy within different levels of mental health systems. Living with bipolar I disorder and complex post-traumatic stress disorder, I reflect on the difficulties of accessing empathetic and welcoming care, and the transformative influence of common factors, specifically, the therapeutic relationship. Based on my interactions with several care providers, I emphasize the significant impact of empathy, warmth, and positive regard in developing and maintaining hope and resilience. I advocate for a shift toward more empathetic mental health systems, requesting professionals, researchers and educators in the field of psychology to prioritize these foundational values in practice and training. Through personal anecdotes and reflections, I shed light on the potential of the relationship between the mental health care provider and the client in shaping more warm and empathetic mental health systems