Foreign product preference among Indian consumers: The role of product reviews, word of mouth and quality of shared information

Lohan, Amanish, Ganguly, Anirban, Kumar, Chitresh and Talukdar, Asim (2021) Foreign product preference among Indian consumers: The role of product reviews, word of mouth and quality of shared information. Journal of Information and Knowledge Management, 20 (4): 2150048. pp. 1-22. ISSN 2196492

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Abstract

Decades post 1990 have seen rapid globalisation and technological advancement in the field of e-commerce, exposing consumers in emerging economies to an earlier unavailable wider range of foreign products and brands. Although the preference for both foreign and domestic products largely depends on consumer biases, studies show that shared information can influence consumer decision-making. This study aims to investigate the Indian consumers' intentions towards foreign brands for apparel products. Using the theoretical foundation of the Theory of Planned Behaviour (TPB) and Social Exchange Theory (SET), the collected primary survey of 204 Indian consumers across a single product category (apparel) was analysed using Structural Equation Modelling (SEM). The study determined that both "product reviews" and "informal word-of-mouth" discussions have a positive and significant impact on consumer's preference towards foreign brands. Further, the quality of information shared also plays a significant role in foreign brand preference. We also found evidence that an increase in income positively influences behaviour, however, the level of education has a negative influence. The findings of the study might serve as a roadmap for any foreign apparel brand looking to establish itself in an emerging market like India.

Item Type: Article
Keywords: Foreign apparel brand | Foreign product preference | Indian consumers | Information quality | Product review | Word of mouth
Subjects: Social Sciences and humanities > Business, Management and Accounting > Business and International Management
Social Sciences and humanities > Business, Management and Accounting > Marketing
JGU School/Centre: Jindal Global Business School
Depositing User: Mr. Syed Anas
Date Deposited: 05 Jan 2022 17:47
Last Modified: 05 Jan 2022 17:47
Official URL: https://doi.org/10.1142/S0219649221500489
URI: https://pure.jgu.edu.in/id/eprint/584

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