Online service failure: Antecedents, moderators and consequences

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Adil, Mohd, Sadiq, Mohd, Jebarajakirthy, Charles, Maseeh, Haroon Iqbal, Sangroya, Deepak and Bharti, Kumkum (2022) Online service failure: Antecedents, moderators and consequences. Journal of Service Theory and Practice, 32 (6). pp. 797-842. ISSN 2055-6225

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Abstract

The purpose of this study is to present a systematic review of the online service failure (OSF) literature and conduct an exhaustive analysis of academic research on this emerging research area.

Item Type:	Article
Keywords:	Online Service Failure \| Systematic Literature Review \| SLR \| Lexicometric Analysis \| TCCM Framework
Subjects:	Social Sciences and humanities > Business, Management and Accounting > General Management
JGU School/Centre:	Jindal Global Business School
Depositing User:	Amees Mohammad
Date Deposited:	18 Jan 2023 06:33
Last Modified:	19 Jun 2023 10:01
Official URL:	https://doi.org/10.1108/JSTP-01-2022-0019
URI:	https://pure.jgu.edu.in/id/eprint/5468

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