Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding

Pandey, Jatin, Gupta, Manish, Behl, Abhishek, Pereira, Vijay, Budhwar, Pawan, Varma, Arup, Hassan, Yusuf and Kukreja, Priyam (2021) Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding. Journal of Business Research, 135. pp. 787-799. ISSN 01482963

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Abstract

The objective of this study is to explore different facet (dark and bright sides) of technology-enabled knowledge management (KM) for rural lay healthcare workers who belong to the bottom of pyramid (BoP) population in India. Data were collected through multiple rounds of engagements and semi-structured interviews with 37 Accredited Social Health Activists (ASHAs). Findings indicate the existence of spirals of value that are shaped by KM practices in such settings. Technology-enabled KM through knowledge-sharing is supporting an upward spiral of value creation at three different levels, i.e., the micro-level in the form of empowerment of ASHAs, the meso-level in the form of better healthcare for the rural Indian population, and the macro-level in the form of an effective public health policy outcome as envisioned by the government. Contrary to the technology-enabled KM through knowledge-sharing, technology-enabled KM through knowledge-hiding is eroding value resulting in failed attempts to use technology and reduced self-efficacy of ASHAs at the micro level. Technology-enabled KM through knowledge-hiding at the macro level is promoting stratification and marginalization within rural communities in India. Study leaves key implications for healthcare researchers, policymakers and businesses.

Item Type: Article
Keywords: Emerging economies | Knowledge-hiding | Knowledge-sharing | Qualitative research | Rural healthcare | Social health activists
Subjects: Physical, Life and Health Sciences > Public Health, Environmental and Occupational Health
Social Sciences and humanities > Social Sciences > Health (Social sciences)
JGU School/Centre: Jindal Global Business School
Depositing User: Mr. Syed Anas
Date Deposited: 23 Dec 2021 11:48
Last Modified: 24 Jan 2022 11:18
Official URL: https://doi.org/10.1016/j.jbusres.2021.07.001
URI: https://pure.jgu.edu.in/id/eprint/340

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