Feedback is a process in which the consequence or the output of an action is fed-back to optimize the previous or the succeeding step. It is essential for the working and survival of all regulatory mechanisms found throughout living and non-living nature, and in man-made systems such as education system, industrial practices and economy. This term has been linked to several positive outcomes like improved performance, better interpersonal communication, smoother work relationship, etc. To sum up, this paper discusses the importance of feedback in a typical EPC organization in steel industry and suggests mechanisms to capture and share the feedback from and among various stakeholders / processes / functions to improve processes within the organization, to develop a better relationship among the organizational functions and to provide better services to the customers thereby contributing to the overall growth and development of the organization