Cab-sharing services and transformation expectations of consumers: the moderating role of materialism

Shaikh, Ateeque, Mukerjee, Kaushik and Banerjee, Shubhomoy (2022) Cab-sharing services and transformation expectations of consumers: the moderating role of materialism. Benchmarking: An International Journal. ISSN 14635771

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Abstract

Purpose
The study examines the role of attitude, perceived relative advantage and perceived risk on intention to participate in the sharing economy–based cab services in India. Further, it investigates the impact of intention to participate in the sharing economy on transformation expectations of consumers. Finally, the study tests the moderating role of materialism in the relationship between intention to participate in the sharing economy and transformation expectations of consumers.

Design/methodology/approach
This study used cross-sectional survey research design to collect data from 408 respondents through online questionnaire in India, an emerging market. The study analysed the data using structural equation modelling technique using IBM AMOS software.

Findings
The findings of the study suggest that perceived relative advantage and attitude influences the intention to participate in the sharing economy. Intention to participate in the sharing economy positively influences transformation expectations. Materialism moderates the relationship between intention to participate and transformation expectations of consumers.

Research limitations/implications
In a departure from previous studies, this study establishes that perceived risk may not be an important factor driving the intention to participate in the sharing economy. Further, it is among the first studies to establish the role of intention to participate in the sharing economy as a possible driver of transformation expectations.

Practical implications
The importance of transformation expectations can be communicated as an outcome to encourage participation in the sharing economy. Managers can highlight the relative advantages to promote participation in the sharing economy.

Originality/value
This study is probably the first attempt to understand the transformation expectations of consumers in the sharing economy. Further, the study tests the moderating role of materialism in the relationship between intention to participate and transformation expectation of consumers.

Item Type: Article
Keywords: The sharing economy | Intention to participate | Transformation expectations | Materialism | Perceived relative advantage | Perceived risk | Attitude
Subjects: Social Sciences and humanities > Business, Management and Accounting > Strategy and Management
Social Sciences and humanities > Economics, Econometrics and Finance > Economics
JGU School/Centre: Jindal Global Business School
Depositing User: Mr. Syed Anas
Date Deposited: 17 Mar 2022 09:23
Last Modified: 17 Mar 2022 09:23
Official URL: https://doi.org/10.1108/BIJ-09-2021-0525
URI: https://pure.jgu.edu.in/id/eprint/1704

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