Developing online consumer engagement construct: A contextual approach

Dash, Pranati, Panda, Tapan Kumar and Mishra, Bidhu Bhusan (2019) Developing online consumer engagement construct: A contextual approach. Journal of Management Outlook, 9 (1). pp. 46-59. ISSN 2231-1769

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Abstract

Consumer Decision making as a field of study is deeply impacted by the Internet revolution and digital marketing. The rationale process of consumer decision making which typically passes through problem recognition, information search, alternative evaluation and decision making is seriously impacted by the digital revolution in the form of increased interactivity of the consumer and democratization of online decision making. Consumer Engagement is a relatively new phenomenon as it encompasses the ability of the consumer to remain engaged in meaningful conversation with peer consumers, company and public in general. Consumer Engagement in online world mediates the brand meaning due to increased interactivity and personalization in the digital world. This paper is an attempt to evaluate the consumer engagement construct by undertaking Meta-analysis from multiple sources of academic literature. This paper helps in developing an operational definition of Online Consumer Engagement.

Item Type: Article
Keywords: Consumer behaviour | Consumer engagement | Cognitive construct | Affective construct | Online consumer behaviour
Subjects: Social Sciences and humanities > Business, Management and Accounting > General Management
Social Sciences and humanities > Business, Management and Accounting > Marketing
JGU School/Centre: Jindal Global Business School
Depositing User: Mr. Syed Anas
Date Deposited: 13 Mar 2022 16:19
Last Modified: 13 Mar 2022 16:19
Official URL: http://publications. rdaindia.net
URI: https://pure.jgu.edu.in/id/eprint/1590

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