AI-Driven Decision-Making for Advancing Diversity, Equity, and Inclusion: Insights From Indian Brands

Biswas, Mitrajit ORCID: https://orcid.org/0000-0002-0409-867X (2026) AI-Driven Decision-Making for Advancing Diversity, Equity, and Inclusion: Insights From Indian Brands. In: AI-Driven Decision-Making for Diversity, Equity, and Inclusion in Marketing. IGI Publishing, pp. 101-130. ISBN 9798337367316

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Abstract

The digital age has fundamentally reshaped the dialectical relationship between sports organizations and their fan bases, transforming a traditionally passive consumer into an active and influential stakeholder. This paper explores the shifting priorities of these digitally-empowered customers, who now operate as 'prosumers'—simultaneously consuming and co-creating the sporting experience. Focusing on the burgeoning professional sports landscape in India, this study utilizes a qualitative, comparative case study methodology to analyze the blurring boundaries and emergent benefits of digital fan engagement within the Indian Premier League (IPL) and the Indian Super League (ISL). It examines three key pillars of this new dynamic: fan-led digital protests, multifaceted expressions of online support, and the evolving landscape of participatory merchandising. The chosen case studies—Chennai Super Kings (CSK) from the IPL and Kerala Blasters FC from the ISL—provide a rich context for this analysis.

Item Type: Book Section
Subjects: Social Sciences and humanities > Business, Management and Accounting > Management of Technology and Innovation
Depositing User: Mr. Arjun Dinesh
Date Deposited: 02 Apr 2026 06:18
Last Modified: 02 Apr 2026 06:18
Official URL: https://doi.org/10.4018/979-8-3373-6731-6.ch004
URI: https://pure.jgu.edu.in/id/eprint/11109

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