Extending the story of IS success: A meta-analytic investigation of contingency factors at individual and organisational levels

Mehta, Nikhil, Chauhan, Sumedha and Kaur, Inderjeet (2021) Extending the story of IS success: A meta-analytic investigation of contingency factors at individual and organisational levels. European Journal of Information Systems, 31 (5). pp. 617-640. ISSN 0960085X

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Abstract

In the last decade, a diverse array of information systems (IS) has emerged to help organisations achieve their performance goals. As a result, global spending on information technology (IT) has increased manifold. These developments have reopened the fundamental question of how IS success is shaped at the organisational level. Scholars and practitioners would also like to understand if, compared to the individual level, IS success patterns differ at the organisational level. The last meta-analysis of IS success was conducted nearly a decade ago and it could not examine IS success at the organisational level. There is also a need to gain a deeper understanding of key contingencies influencing success at the organisational level. Based on a comprehensive meta-analysis of research studies conducted in the last decade, we not only report how IS success patterns are shaped at the organisational level but also show how these patterns compare to success configurations at the individual level. Additionally, we conduct detailed multi-level meta-analyses of system complexity and user type as two key contingencies influencing success at both individual as well as organisational levels. Findings of our moderation analyses reveal distinct constructions of IS success across both levels.

Item Type: Article
Keywords: DeLone and Mclean Model; | Information Systems Success | Is Success Model | Meta Analysis
Subjects: Social Sciences and humanities > Business, Management and Accounting > General Management
JGU School/Centre: Jindal Global Business School
Depositing User: Amees Mohammad
Date Deposited: 03 Feb 2022 11:04
Last Modified: 14 Feb 2023 11:39
Official URL: https://doi.org/10.1080/0960085X.2021.1907233
URI: https://pure.jgu.edu.in/id/eprint/1003

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