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Singh, Gaganpreet, Roy, Sanjit K., Apostolidis, Chrysostomos, Quaddus, Mohammed and Sadeque, Saalem (2024) Identifying the metaverse value recipe(s) affecting customer engagement and well-being in retailing. Technological Forecasting and Social Change, 210. Elsevier . ISSN 0040-1625 Available at: https://doi.org/10.1016/j.techfore.2024.123870

Roy, Sanjit K., Singh, Gaganpreet, Sadeque, Saalem and Gruner, Richard L. (2023) Customer experience quality with social robots: Does trust matter ? Technological Forecasting and Social Change. Elsevier . ISSN 00401625 (In Press) Available at: https://doi.org/10.1016/j.techfore.2023.123032

Roy, Sanjit K., Singh, Gaganpreet, Sadeque, Saalem, Harrigana, Paul and Coussement, Kristof (2023) Customer engagement with digitalized interactive platforms in retailing. Journal of Business Research, 164: 114001. pp. 1-15. Elsevier Inc. . ISSN 0148-2963 Available at: https://doi.org/10.1016/j.jbusres.2023.114001