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Monawwer, Eqbal, Massom, Raza M. and Nadeem, Shohail (2011) Application of total quality management in central library of North Eastern Hill University, Shilong: a study. The Journal of Library and Information Management, 2 (1). pp. 41-56. Integrated Academy of Management And Technology . ISSN 2249–3182 Available at: https://indianjournals.com/ijor.aspx?target=ijor:g...