Srivastava, Shalini, Madana, Poornima and Pandey, Dayanand (2023) Does remaining silent help in coping with workplace incivility among hotel employees? Role of personality. Journal of Hospitality and Tourism Management, 54. pp. 361-372. Elsevier . ISSN 1839-5260 Available at: https://doi.org/10.1016/j.jhtm.2023.01.007