Items where Author is "Kukreti, Kamlesh"
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Kukreti, Kamlesh, Ganguly, Kunal K and Samad, Taab Ahmad
(2023)
Empirical benchmarking of virtual service centers' service quality: a case of a large telecom service provider in India.
International Journal of Quality and Reliability Management, 40 (5).
pp. 1362-1386.
ISSN 0265-671X