Clarifying the role of e-government trust in e-government success models: a meta-analytic structural equation modeling approach

Hooda, Apeksha, Gupta, Parul, Jeyaraj, Anand and Dwivedi, Yogesh (2023) Clarifying the role of e-government trust in e-government success models: a meta-analytic structural equation modeling approach. Australasian Journal Of Information Systems, 27. pp. 1-22. ISSN 1326-2238

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Abstract

E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government trust into the IS success model and empirically tests the model on empirical findings reported in 67 prior studies using meta-analysis methods and structural equation modeling. Our analysis shows that: a) information quality, service quality, system quality, and user satisfaction influence e-government trust, and b) system use mediates the effect of e-government trust on intention to use e-government systems in the future.

Item Type: Article
Keywords: Information System Success | E-Government Trust | MASEM | Meta-Analysis | SEM | Meta-Analytic Structural Equation Modeling
Subjects: Social Sciences and humanities > Business, Management and Accounting > General Management
JGU School/Centre: Jindal Global Business School
Depositing User: Amees Mohammad
Date Deposited: 01 Jun 2023 05:54
Last Modified: 01 Jun 2023 05:54
Official URL: https://doi.org/10.3127/ajis.v27i0.4079
URI: https://pure.jgu.edu.in/id/eprint/6077

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