A meta-analysis of antecedents and consequences of trust in mobile commerce

Sarkar, Subhro, Chauhan, Sumedha and Khare, Arpita (2020) A meta-analysis of antecedents and consequences of trust in mobile commerce. International Journal of Information Management, 50 (1). pp. 286-301. ISSN 0268401

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Awareness of antecedents and consequences of trust in m-commerce can enable m-commerce service providers to design suitable marketing strategies. Present study conducted a meta-analysis of 118 related empirical studies. The results indicate that antecedents namely perceived usefulness, perceived ease of use, system quality, information quality, service quality, user interface, perceived risk, perceived security, structural assurance, ubiquity, and disposition to trust, while consequences namely attitude, user satisfaction, behavioral intention, and loyalty have significant relationship with trust in m-commerce. Further, all the relationships were found to be moderated by culture except perceived ease of use, disposition to trust, and attitude.

Item Type: Article
Keywords: M-commerce | Trust | Meta-analysis | Review | Culture Mobile
Subjects: Social Sciences and humanities > Business, Management and Accounting > General Management
JGU School/Centre: Jindal Global Business School
Depositing User: Amees Mohammad
Date Deposited: 03 Jan 2022 06:24
Last Modified: 14 Feb 2022 07:11
Official URL: https://doi.org/10.1016/j.ijinfomgt.2019.08.008
URI: https://pure.jgu.edu.in/id/eprint/541


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