Repurchase intentions in Y generation: mediation of trust and e-satisfaction

Trivedi, Shrawan Kumar and Yadav, Mohit (2020) Repurchase intentions in Y generation: mediation of trust and e-satisfaction. Marketing Intelligence and Planning, 38 (4). pp. 401-415. ISSN 2634503

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Abstract

Research on online businesses has focused on the adoption of e-commerce and initial purchase behavior; repurchase intention and its antecedents remain underresearched. The present study develops an empirical model to explore the extent to which trust and e-satisfaction mediate the effect of vendor-specific attributes and customer intention to repurchase from the same online platform. This research determines the impact of security, privacy concerns, EOU on the online repurchasing behavior of Gen Y in India. The mediation effect of e-satisfaction and trust has also been determined.

Item Type: Article
Keywords: Repurchase intention | Trust | E-satisfaction | Security | Privacy Concerns | Ease of Use | Structural Equation Modelling
Subjects: Social Sciences and humanities > Business, Management and Accounting > General Management
JGU School/Centre: Jindal Global Business School
Depositing User: Amees Mohammad
Date Deposited: 23 Dec 2021 04:49
Last Modified: 04 Jan 2022 07:35
Official URL: https://doi.org/10.1108/MIP-02-2019-0072
URI: https://pure.jgu.edu.in/id/eprint/343

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