E-governance using mobile applications: A case study of India during the COVID-19 pandemic

Goyal, Sandeep, Pillai, Anandan and Chauhan, Sumedha (2021) E-governance using mobile applications: A case study of India during the COVID-19 pandemic. Australasian Journal of Information Systems, 25. pp. 1-29. ISSN 14498618

[thumbnail of AJIS2021.pdf]
AJIS2021.pdf - Published Version
Available under License Creative Commons Attribution Non-commercial.

Download (482kB) | Preview


Healthcare initiatives backed by electronic-governance (e-governance) principles have contributed well to the extant literature and practice. Governments and healthcare systems across the world were taken aback by the swamping impact of the COVID-19 pandemic. However, they reacted quickly by developing contact-tracing mobile applications (apps) for creating awareness, providing information about various healthcare initiatives, and helping citizens to use the required information in case of emergency. The major challenge was to develop such e-governance interventions in a short time and ensure their quick adoption among the masses. Hence, it is worthwhile to investigate the factors leading to the adoption of such e-governance initiatives, especially in the context of a widespread pandemic situation. The present study is an attempt to analyze the factors driving the intention to use contact tracing mobile apps launched by governments globally during the COVID-19 pandemic. We have conducted the study in the context of India, where the government launched a community-driven contact tracing mobile app for its citizens during the COVID-19 pandemic in April 2020. The study adopted an empirical approach to test how epistemic value, convenience value, conditional value, functional value, and privacy concerns influenced the intention to use this approach. The study found that intention to use such an app was positively influenced by functional value, which in turn was positively influenced by convenience and conditional values. It suggests that the convenience of using the app, perceived seriousness of the pandemic (i.e., conditional value), and utilitarian benefits (i.e., functional value) of the contact-tracing mobile app enhanced its acceptance. However, its novelty (i.e., epistemic value) and privacy concerns are not significant predictors of intention to use. The study recommends that the government should place more emphasis on improving the functional value which is driven by convenience and context-specific features to push the use of an e-governance initiative during the crisis © 2021 authors. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 Australia License, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited

Item Type: Article
Keywords: Contact tracing mobile application | Covid-19 | E-governance | Intention to use | Pandemic | Technology adoption | Theory of consumption values
Subjects: Physical, Life and Health Sciences > Computer Science
Social Sciences and humanities > Social Sciences > Health (Social sciences)
Social Sciences and humanities > Social Sciences > Public Administration
JGU School/Centre: Jindal Global Business School
Depositing User: Mr. Syed Anas
Date Deposited: 11 Feb 2022 05:13
Last Modified: 11 Feb 2022 05:13
Official URL: https://doi.org/10.3127/ajis.v25i0.3129
URI: https://pure.jgu.edu.in/id/eprint/1185


Downloads per month over past year

Actions (login required)

View Item
View Item