Millennial’s perception on cyberloafing: workplace deviance or cultural norm?

Chavan, Meena, Galperin, Bella L, Ostle, Alexander and Behl, Abhishek (2021) Millennial’s perception on cyberloafing: workplace deviance or cultural norm? Behaviour and Information Technology, 41 (13). pp. 2860-2877. ISSN 0144929X

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Abstract

This research examines the perceptions of ‘Millennials’ on cyberloafing, as a form of workplace deviance, and uncovers their rationale for cyberloafing to better understand, how organisations can mitigate this issue. Employing a qualitative research methodology, a total of 90 semi-structured interviews were conducted with postgraduate students, where 65% of the participants were international and 34% were local from Australia and all had work experience. The gender was evenly distributed, and their average age was 23 years. Results suggested that Millennials viewed cyberloafing to be a relatively inconsequential form of workplace deviance and a social and cultural norm among their cohort. Cyberloafing was seen as a tool to work faster and to enhance their productivity in the long-term. Other themes that emerged included, cyberloafing as an escape from boredom/idletime, and a stress reliever. Many respondents justified their behaviour and explained that cyberloafing has developed as an ingrained habit and is a brilliant necessity in today’s competitive world and is good for business. Our findings suggest that organisations will need to develop policies in collaboration with Millennials to reach a middle ground between deterrence and laissez-faire policies to curb this menace that is costing organisations millions of dollars in productivity

Item Type: Article
Keywords: Cultural Norm | Cyberloafing | Millennials | Organisational Policy | Productivity | Workplace Deviance
Subjects: Social Sciences and humanities > Business, Management and Accounting > General Management
Social Sciences and humanities > Business, Management and Accounting > Management of Technology and Innovation
JGU School/Centre: Jindal Global Business School
Depositing User: Amees Mohammad
Date Deposited: 09 Feb 2022 06:39
Last Modified: 21 Feb 2023 10:53
Official URL: https://doi.org/10.1080/0144929X.2021.1956588
URI: https://pure.jgu.edu.in/id/eprint/1140

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