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Sharma, Nagendra Kumar, Kumar, Vimal, Singh, Arpit and Verma, Pratima (2025) The role and impact of digital VoC in achieving operational excellence, driving innovation and adapting to the dynamic landscape. International Journal of Quality & Reliability Management. Emerald Publishing . ISSN 0265-671X Available at: https://doi.org/10.1108/IJQRM-10-2024-0364
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