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Vashishth, Abhishek, Prasad, Manu, Shenoy, Padmavathi and Mohnot, Jitesh (2021) Taking stock and moving forward: A case for organizational theories in service quality research. Services Marketing Quarterly, 42 (3-4). pp. 208-233. Taylor and Francis Ltd. . ISSN 15332969 Available at: https://doi.org/10.1080/15332969.2021.1976552
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