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Yadav, Rohit, Nghiem, Xuan-Hoa, Limbu, Yam B., Huhmann, Bruce A. and Yadav, Mohit (2025) Upskilling Service Employees for Digital Transformation Using Gamified Training. In: Strategic Workforce Reskilling in Service Marketing. IGI Global, pp. 217-232. ISBN 9798337301662
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