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Kukreti, Kamlesh, Ganguly, Kunal K and Samad, Taab Ahmad (2023) Empirical benchmarking of virtual service centers' service quality: a case of a large telecom service provider in India. International Journal of Quality and Reliability Management, 40 (5). pp. 1362-1386. ISSN 0265-671X
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Empirical benchmarking of virtual service centers' service quality a case of a large telecom service provider in India.pdf - Published Version
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