Items where Author is "Kukreti, Kamlesh"
![[up]](/style/images/multi_up.png)
Up a levelGroup by: Item Type | No Grouping
Number of items: 1.
Kukreti, Kamlesh, Ganguly, Kunal K and Samad, Taab Ahmad (2023) Empirical benchmarking of virtual service centers' service quality: a case of a large telecom service provider in India. International Journal of Quality and Reliability Management, 40 (5). pp. 1362-1386. Emerald Publishing . ISSN 0265-671X Available at: https://doi.org/10.1108/IJQRM-03-2022-0080