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Roy, Sanjit K., Singh, Gaganpreet, Sadeque, Saalem, Harrigana, Paul and Coussement, Kristof (2023) Customer engagement with digitalized interactive platforms in retailing. Journal of Business Research, 164: 114001. pp. 1-15. Elsevier Inc. . ISSN 0148-2963 Available at: https://doi.org/10.1016/j.jbusres.2023.114001

Roy, Sanjit K., Singh, Gaganpreet, Hope, Megan, Nguyen, Bang and Harrigana, Paul (2019) The rise of smart consumers: Role of smart servicescape and smart consumer experience cocreation. Journal of Marketing Management, 35 (15-16). pp. 1480-1513. Taylor & Francis . ISSN 0267257X Available at: https://doi.org/10.1080/0267257X.2019.1680569