Items where Author is "Chandra, Baby"
Article
Chandra, Baby
ORCID: https://orcid.org/0000-0001-6855-5086 and Rahman, Zillur
ORCID: https://orcid.org/0000-0003-2785-0200
(2026)
AI social-appraisal support: effect on adoption intention and value co-creation.
Marketing Intelligence & Planning.
pp. 1-22.
ISSN 0263-4503
Chandra, Baby and Rahman, Zillur (2026) A framework for AI-driven value co-creation across customer journey stages. Service Industries Journal. pp. 1-31. ISSN 0264-2069 (In Press)
Book Section
Chandra, Baby and Rahman, Zillur (2025) Reimagining customer engagement and digital business in the age of generative AI and the metaverse. In: Customer Engagement and Digital Business. Taylor & Francis, pp. 122- 139. ISBN 9781003508083
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